May 5 by ally with
Hello all!
Inspired by a Mashable article posted last week (http://mashable.com/2008/04/28/twitter-brand-management/), I decided to post a blog about how we go about brand management and where we have found success. At Socialthing! we do our best to keep up with what everyone is saying and suggesting. We find it very important to hear comments, concerns, likes, dislikes, and so on from all of our users and followers. There are a number of ways we go about managing this.
First off is our Get Satisfaction site: http://getsatisfaction.com/socialthing. Here, anyone can come and ask questions, let us hear ideas and problems, as well as just talk with other people. Not only do we try to respond to each post, but its a place for users to help each other as well.
Another way we stay in contact with our users is by a direct e-mail (mail at socialthing dot com) that in turn goes to each employee to ensure that it is responded to as quickly as possible. This is an easy way for someone to get a hold of us as an alternate to using our Get Satisfaction site.
One of the biggest ways we get feedback is by tracking mentions of Socialthing! on sites such as tweetscan.com and summize.com. By doing this we can see a copious amount of positive and (hopefully less) negative feedback. It allows us to see users concerns as well as what they’re saying to their friends about us. Keeping up with Tweets (as discussed in this great article on ReadWriteWeb: http://www.readwriteweb.com/archives/how_to_get_customer_service_via_twitter.php) helps us address many issues presented by our users.
With these three things, we find that we are seeing a lot more feedback and helping more people than just using traditional methods. It is of utmost importance to us to address all of the needs of our users, and we feel this is how it should be. So come on out and let us hear what you have to say- we’re always listening!
- Ally (Community Director)
Oh, and PS…you can always email me at ally at socialthing dot com if you have issues!
Apr 16 by Matt with
We want to hear from you…
We want you to tell us what kinds of things you want our upcoming API to do…head over to the link below and tell us!
http://getsatisfaction.com/socialthing/topics/tell_us_what_features_you_want_to_see_in_the_st_api
Apr 13 by Matt with
The closer we get to releasing Socialthing! to the public, the better we’re able to get some really cool stuff included in the app. We’ve already got some sweet new features that will be ready for launch, but we’d really like to hear from the community. What’s been swirling around in your mind when you’ve been using Socialthing!? What’s been that ONE thing that you wish that we did? Well, we want to hear about it…so tell us in the comments, and we’ll see what we can do to get it in there…
Any time you see another feature someone else posted that you think is awesome, go ahead and vote it up. Our blog comments are powered by our friends over at Intense Debate and it will help us with our little experiment here…
We can’t wait to show off all the new things that are just around the corner…
Apr 2 by Matt with
Last week we opened up a couple new features appropriately called “Post” and “Vote”. They appear as tabs on the right side of the tab bar.
Post is so that you’re able to post status messages to multiple places at once. We’ve got a lot more planned for this tab, but for now you can at least blast a message to all of your friends on the services that support status messages. Currently that’s Facebook, Pownce and Twitter. Soon we’ll be supporting a few other services that do posting.
We also opened up the ability to vote for your favorite services so that they might be included in Socialthing! faster. Our community is one of the most important things to us, and just arbitrarily adding services isn’t what we’re about. We want to add the stuff that is most important to our users, so that was the inspiration behind this feature.
Moving forward we’ve got some big changes coming, so stay tuned!
Mar 21 by Brian with
After a great reception at SXSW and a nice TechCrunch article, the feedback and suggestions we are getting from everyone helping us test Socialthing! as we build it has been amazing.
The most recent example is a great video from Ross LaRocco. Ross shows us how to build a Socialthing! desktop app using Fluid. It only works on Mac OS X and it is really, really cool!
AS IT HAPPENED #2 Socialthing ‘Desktop’ App (Mac) from Ross LaRocco on Vimeo.
Keep up with Ross’s screencasts called As it Happened. Thanks a ton Ross!! 
Please keep all of the great feedback coming everybody.
